Shipping Policy

Shipping Orders

We will processed your order within 48 hours. 

Your packages often deliver in 2-7 business days after order processed. 

Any message for the order, we will contact you by email.

Shipping Fee & Time

Free shipping on any order from GOKKCL store.

Normally, we will ship the products from local warehouse.

When your place an order from GOKKCL website, you will receive the products within 3-5 working days. We will send you a tracking email for you to track.

Where to ship from？

We have warehouses in these locations:

EU: China,

North America: USA, Canada, Australia, Japan.

We will ship the product based on your destination from the nearest warehouse

Please do not worry, the products will meet you local voltage and pins.

How to ship?

If you place an order with solar panel and portable power station, we will divide into 2 packages.

EU courier：

Portable power station: DPD (it takes 1-2 days to deliver)

Solar panels: DHL (it takes 3-5 days to deliver)

North America courier：

Portable power station: FedEx,UPS，China Post (It takes 8-15 days to deliver)

Delivery Address

It is essentially important to provide us with complete and correct address. We are unable to change your shipping address once your shipment are prepared or orders are shipped.

If a package was return to us due to an incomplete or incorrect address provided by you or your agent, we will contact you immediately for a correction, and your package will be re-shipped with additional shipping fee.

You should provide us a daytime telephone number on every order. Sometimes the packages will be returned to GOKKCL as it is undeliverable. When the carrier return the undeliverable package to GOKKCL, please contact GOKKCL customer service to make an agreement for reshipment.

We deliver to the following countries with free shipping:

Asia: Japan, South Korea, Malaysia, India, Philippines, Kazakhstan, Pakistan, Mongolia, Thailand, Turkey, Saudi Arabia, UAE, Lebanon, Vietnam, Norway, Taiwan(China), Hongkong(China), Macau(China).

Europe: United Kingdom, France, Italy, Spain, Germany, Russia, Portugal, Netherlands, Belgium, Sweden, Romania, Finland, Czech Republic, Denmark, Latvia, Estonia, Bulgaria, Poland, Luxembourg, Croatia, Slovakia, Slovenia, Lithuania, Belarus, Hungary, Croatia, Austria, Greece, Australia.

North America: United States, Canada

We also could ship to other countries, please contact us by email support@gokkcl.com

Shipping Status

Delivery time may be longer since the CONVID-19 pandemic across worldwide countries. We will send your package soon as possible once your order were placed. And the delivery time will be back to normal once the logistics company back to normal.

Please do not provide the consignee' address that may close during the pandemic (e.g. School, etc..). For any questions, please feel free to customer service support.