gokkcl warrants to the original consumer purchaser that this gokkcl product will be free from defects in workmanship and material under normal consumer use during the applicable warranty period identified in below “warranty period”.
The warranty period is 18 months start from the date of purchase by customer.
30-Day Money-Back Guarantee
We offer a 30-day money back guarantee. If you are not satisfied with your gear for any reason– no hassle returns. This only applies to product purchased directly from gokkcl . For all other purchases, please contact the retailer/distributor you purchased from directly and follow their return policy.
Please note, 30-Day money back guarantee is not applicable for items with open box or lack of accessories.
We will pay for the return shipping cost because of defective&damaged during shipping.
For subjective return reason, customer will have to cover the return shipping cost themselves.
gokkcl will repair/replace any faulty products during the warranty period due to the defect in workmanship or material.
gokkcl offers a 30-day money back guarantee for goods purchased directly from gokkcl . To be eligible for a full refund, your item must be never used and was kept in the same condition as well as in its original packaging. Gift cards & downloaded software are non-returnable.
However, if you are still unsatisfied in any reason, simply let us know within 30 days. Once we receive the product and confirm the validity, we will refund the full purchase price.
Note: we will reject the refund if the wrong item was returned to gokkcl or if the item is not returned.
To return an item, please contact us via phone or email email@example.com during our normal business hours. In order to return your product under the 30-day return policy, please check that:
You have purchased the product directly from GOKKCL. You contact gokkcl and begin the return process within 30 days that counnt from the original shipment date. The product is returned in the original packaging, with all materials included, in new or as-new condition, and be accompanied with a return authorization number.
We only replace items if they are defective or damaged. If you need to exchange your item for the same item, contact us at firstname.lastname@example.org for further information.
gokkcl 's warranty does not apply to:
The Return & Warranty policy is subject to change without prior notice.
How to contact us for customer service?
To obtain warranty service, please contact us by email: email@example.com.
How to Return an Item
To return an item you'll need to obtain a Return Material Authorization (RMA) number. gokkcl will not accept returns without prior authorization and an RMA number. You can get an RMA form by contacting us via telephone or email.
Process for Returning Produce
-Buyer must provide sufficient proof of purchase, valid proof of purchase can be:
Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address that item was originally shipped to).
-The defective item’s serial number(usually on the bottom of the product) and/or visible proof depicting the defect are required
Shipping cost will be covered by buyer in the following situations:
Return and Exchange Email & Address: